How to return
DPDFor exchanges: Once your exchange has arrived and been processed in the warehouse, we will ship your new product(s).
Please note that a product can only be exchanged once. If the new item still does not fit or meet your expectations, please return the product and reorder the new desired item.
How many days do I have to return my order?
You can return your online order free of charge within 30 days of receiving your order. Some exclusive items have a limited return period and can only be returned within 14 days after receiving your order. You’ll find out while ordering if there’s a shorter return period.
Please note: personalised items are made uniquely for you, and cannot be returned unless there is a manufacturing fault.
How much does it cost to return?
Good news. Returning products doesn't cost a thing! Be sure to return it with the same carrier that delivered the package to you.
How long does the return process take?
Usually it takes 8 business days for your parcel to reach our warehouse and to be processed. You can track your return up until the national carrier hub using the link above. From the national carrier hub it is transported to our warehouse abroad, where we process your return.
I have lost my return label, how do I create a new one?
A new return label will be provided in your online account and automatically emailed to you after finishing your online return or exchange request.
When will I get my refund?
Once we have processed your return, we immediately initiate your refund. Depending on your payment method, refunds can take up to 14 days. E-Gift Card refunds are done via email immediately.
Refund processing times:
1. We'll process your return: up to 8 business days
2. Bank processing time:
- adidas e-Gift Card: Immediately after we've processed your return
- Credit/debit card: max 14 business days
- PayPal: max 3 business days
I have used a voucher on an item I returned. Can I request a new voucher?
If you used a voucher that gave you a percentage discount (e.g. 10% off), the voucher can be replaced if you return the order, or part of it by simply contacting us. Monetary amount vouchers (e.g. €10) will be automatically refunded, you will receive a new email for the amount applied to that part of the order.
Will you refund my shipping costs?
We’ll refund your entire shipping costs, except in the following cases:
1. You’re only returning a part of your order.
2. You return your order with a different carrier.
3. You chose for express delivery. In this case, we can refund you the amount of a standard delivery, but only if you return your complete order.
Inform Klarna about your return by visiting to the KlarnaPortal. Select the relevant order and click 'returns'. You'll then be able to indicate you've returned one, several or all items. This will temporarily pause your payment due date until the return has been processed. Klarna will then provide you with your new invoice total (if applicable) or send a confirmation email when there's no payment due anymore. Did you already pay? You'll receive your refund within 3-5 business days.
When do I receive my refund when I've paid with Klarna?
If you've paid with Klarna, all refunds will be handled by them. If you inform them about your return through the KlarnaPortal, Klarna will refund you directly within 3 – 5 business days after we've received your return.
Can I exchange my items?
Did you order an item you like online but is it the wrong size? Instead of returning it, you can exchange it for a different size for free within 30 days.
How do I exchange an item?
Click on ‘Free size exchange’ tell us which item(s) you want to exchange and pick your right size. Pack the item(s) and bring the package to a drop off point within 5 days to avoid getting your size exchange cancelled. Once your exchange has arrived and been processed in the warehouse, we will ship your new product(s). You'll receive a shipping confirmation email with a tracking code when it leaves our warehouse. We will use our standard delivery service and send it to your original delivery address.
Returning and exchanging items from the same order?
No problem. You can pack all items in the same box. We’ll refund you through your original payment method when we’ve received the package.
When is an item excluded from exchanging?
Personalized items are made uniquely for you and cannot be exchanged. Hype products, such as the Yeezy and Balenciaga collections, also cannot be exchanged. If you desire your item in a different colour, please return the item and make a new purchase. Items purchased at a physical adidas store can only be exchanged in-store.
What happens if I use the return label from the box for my exchange?
No printer? No worries, you can still use the label that comes in the box.
If you desire your item in a different colour, please return the item and make a new purchase.